Conversational Intelligence – how to get better customer outcomes

Conversation Intelligence can be used to improve customer communications and help businesses to lower costs & risks; while increasing value.

Listen to a podcast of InsightNG’s Founder & CEO Neil Movold being interviewed by Simon Fawkes of BCM on the subject of Conversational Intelligence. Neil has spent the past 5 years deeply engaged in this area with his team building cognitive systems.

For a closer look at how Neil defines Conversational Intelligence, have a look at the following resource: