Conversational Intelligence – how to get better customer outcomes

Conversation Intelligence can be used to improve customer communications and help businesses to lower costs & risks; while increasing value.

Listen to a podcast of InsightNG’s Founder & CEO Neil Movold being interviewed by Simon Fawkes of BCM on the subject of Conversational Intelligence. Neil has spent the past 5 years deeply engaged in this area with his team building cognitive systems.

For a closer look at how Neil defines Conversational Intelligence, have a look at the following resource:

Intelligent machines now have knowledge that we’ll never understand

This is a bit of a read, but well worth it for the insights and thought provoking narrative. Intelligent computers are now capable of producing results that can be verified to be positive and good while at the same time being unable to show or explain how it did it in human ways of justifying knowledge – at least in our current state of human evolution.

Where does this leave us in our understanding of how the world works?

Our Machines now have knowledge we’ll never understand, by David Weinberger on Backchannel.com

 

AI viewed at its most practical level – working in partnership with humans

Fully agree with the sentiment that AI and cognitive computing will spur a partnership between humans and intelligent machines. This is currently being overshadowed by the sometimes over hyped focus on replacing deterministic based repetitive human tasks and reducing the costs of making predictions.

Once the dust starts to settle around this focus, and hopefully sooner rather than later, the real investment for AI and cognitive computing will become clear and action will be taken – investing time and resources into augmenting human ingenuity and human opportunity.

Artificial Intelligence, Viewed At Its Most Practical Level – by Joe McKendrick on Forbes.com

Introduction to Cognitive Business and lowering the price of not knowing – Auckland 9th November 2016

what-is-the-price-of-not-knowing-v3

“65% executives agree increasingly complex business environment has made it more difficult to base decisions on purely ‘functional’ factors such as cost, quality or efficiency.” (gyro/FORTUNE Knowledge Group)

What does Australia’s largest independent oil and gas company Woodside, Xero, the ANZ Bank, Deacon University, Molemap and the Melanoma Institute have in common?

They fully understand that data is king, that knowledge is king. They are using cognitive systems to help people do their jobs better with the right information at the right time. The cognitive era is here, and every industry and sector are affected by the digital disruption that is taking place at increasing scale.

A cognitive business is one that is prepared to harness the significant business and economic value that has been made possible by three historical shifts: 1) a world that is awash in data, 2) a world reinvented in code, and 3) the advent of cognitive.

If by chance you will be in Auckland, New Zealand on Wednesday, 9th November 2016, and you are interested in learning how you and your business can seize opportunities for disruption by taking a cognitive business approach, then join our founder and CEO, Neil Movold, as he leads an engaging, thought-provoking and practical introduction to learn how your organisation can seize opportunities for disruption before your competitors do!

Attendees will walk away with a practical understanding of how cognitive systems can be used today to amplify knowledge and re-imagine workflows, transform businesses to discover and explore intelligently to unlock new business models and accelerate growth and sustainability.

For more details, you can view the brochure or you can

Register Now

 

This workshop is brought to you in partnership with Tech Futures Lab

 

10 tips to prepare your brain for University or College

If you’re one of the many lucky students to be beginning your new endeavor, you have probably heard many times over how different college education is from high school. Well, in case you need to hear it one more time – it’s very different. To save from an in-at-the-deep-end feeling, follow our tips to help you through your first semester at college.

Check the syllabus

Being prepared gives you more of a head start than you might think. Jumping into a whole new branch of education, a new experience, and new topics can be overwhelming, and it can be comforting to feel a little bit prepared and organized. Not only that, but you are giving your brain a good head start; showing up to class knowing what you will be learning allows you to get in the right head space.

Get ahead with reading

stack-of-books

While you are still in a state of excitement over your shiny new books, read them! You may not remember everything you read, but you are slowly opening your mind to this new information. Make small notes on post-its and add them in here and there.

(more…)

My interview with Stock Market Insights site Seeking Alpha on the future of IBM

screenshot_1167-04-oct-16-11-15

I was very fortunate recently to have been asked for an interview by contributing writer Cristiano Bellavitis for the online Stock Market Insights site Seeking Alpha.  The article and included interview were part of a series of articles taking a closer look at IBM’s Future.

I was asked about our experiences working with IBM and using the Watson technologies to enhance our own cognitive platform, along with my thoughts on where Cognitive Computing is going.  I enjoyed the opportunity to talk about what we are doing and it helped solidify our company’s collective thoughts on where cognitive computing and our vision using such technology is heading.

You can read the article here –> A Closer Look At IBM’s Future (Part 5) – An Interview With InsightNG CEO Neil Movold

 

What kind of learner are you?

Idea Maintenance

 

Is it sometimes hard for you take in the information you read? Or do you find pictures and diagrams to be too vague for your comprehension? Do you need steps clearly mapped out for you to get a grip on an idea? None of these drawbacks mean there is anything wrong with your studying – you’re just not customizing it to your learning style.

Everyone has a different learning style, and if you don’t know yours, we have a short quiz you can complete on our website, adapted from the Felder-Soloman Index of Learning Styles. These learning styles are visual global and verbal sequential.

So what do these mean and how should you take advantage of them?

Visual Global Learner

Visual global meaning: Now, as you might imagine, a visual learner feeds off images and visuals rather than the written word, but what does global mean? Well, you may find that you can swallow huge concepts with ease, then struggle to grasp the picky details at later stages, gradually comprehending something whole in smaller steps. As a visual global learner, you may find it difficult to explain the nitty-gritty, but easy to get across a large concept, especially when images are involved.

(more…)

Is visual thinking just for studying? 4 ways it benefits your life

Visual Planning

There is currently a lot of hype about the benefits of visual thinking and learning, with instructions piled up for students in the run-up to the new term.  But have you ever applied it to your own life?  Are you a master of connecting ideas for school, while your personal life is a complete mess?

Here are four very real and very important ways visual thinking can make a difference to your life.

Being creative

Just because you work with facts and figures during your work day, doesn’t mean you can’t be creative in your own time. Maybe you’re a budding author or poet; maybe you enjoy sketching or designing – did you know that visual thinking can be invaluable for creating and honing your skills?

For most people, creativity strikes at odd times. But if you block out a time and set your visual thinking skills to work, you will soon find your innovation spring to life. Ideas that you always had in your head are now in front of you, and your brain is then better able to connect them, progress them, and even cut out ones that don’t work. Don’t make the mistake of thinking your brain is an endless pit for producing, retaining, and connecting ideas. It really isn’t, and Mr. Inspiration only strikes when he wants to.

(more…)

Best ways to start a research project

Frustrated Female Student

If you’ve ever been a student, you will be all-too-familiar with that panicked, blank mind feeling when you have to begin a project. Suddenly, everything you have ever learned is wiped from your mind, or in a complete jumble, so how do you choose where to start?

When we conducted a study on students from Canada, the US, and New Zealand, the highest-ranking points of frustration where finding information, knowing where to start, and refining the research topic.

Sound familiar? If so, here is how to get over that initial hurdle.

Step 1: Lay out what you know

Before you start worrying about the details of your methodology and thesis statement, start with the very basics of what you already know. Using nouns and simple sentences, lay out a huge blank canvas (e.g. piece of paper or mind mapping software are great for this) and get your thoughts down. Be as creative as you like here, using diagrams and images if it helps you to remember or express your thoughts.

(more…)

How to improve your critical thinking in 5 ways

Critical Thinking and Ideas

One of the biggest jolts you will experience as you make your way from a high school to a college education and beyond is how you are expected to think. While thousands of teenagers are currently spending their last summer at home, counting down the hours until they can leave the nest and make it on their own, few realize the work involved at college and then in the big world. No longer spoon-fed information and sources, you and you alone will be expected to collect and analyze information from your lectures, study them, evaluate them, then create links and form ideas from this. This is called critical thinking.

So how do you think like this?

Question things

Question things – everything! Don’t just accept what you are told as truth, and don’t be satiated with basic information. If you read or hear something, ask why. How was this information found? Who found it? Is it a fact? Are they biased? What does it prove? You will find yourself starting to think outside the box.

Tools for using this technique: Pick up a few tabloid newspapers and go through them. Tabloid papers are renowned for half-truths and fake sources, so it is a good way of putting your skills to work. Read a story and looks for parts you could question. Phrases like “Sources reveal”, “It seems that,” or “Rumor has it” are classic holes in storytelling.

What sources? Are they reliable? How does it seem, and to who? Where are these rumors coming from and is there any truth to them? After you have read the story, write down as many solid facts as you can glean, as well as your questions. What conclusions have you drawn?

(more…)

Five ways we’re using collective intelligence to change the world

Collective Intelligence

It wasn’t difficult to see that the internet was going to change things forever, but what is surprising is the way it has actually brought people together. We have access to a ton of information at the click of a finger, as well as new connections to people from all over the world. What this has produced is an incredible wave of collective intelligence: people pooling their knowledge and power to make decisions, and even, change the world. But how?

Climate Change

One of the leading online platforms for connecting ideas on climate change is Climate CoLab. Instigated by websites like Wikipedia, Climate CoLab combines climate experts and people from around the world to share and join ideas on new solutions and approaches to environmental change. Featured in media channels such as the Boston Globe, Discovery, and the BBC, and recognized by the White House Climate Data, it is making leaps and bounds in real projects to change the world.

Petitions

Petitions are certainly not a new creation, and their beauty is in their simplicity. With email and social media, petitions are flourishing and having a real impact. Just look at the impact of petitions in the UK post-referendum. Spread across social media channels and approaching 4 million signatures, calls for a second referendum are hard to ignore. This is huge in terms of giving a voice to the people; simply signing and sharing can do a lot.

(more…)

6 ways to deal with depression and anxiety around exam time

Exam Stress

The term ‘exam stress’ seems a glib and understated phrase to use for the pressures students everywhere are facing as they deal with exams. For generations so far removed from what today’s students go through, it simply doesn’t encompass the real troubles students can experience at this time. From that little knot in the stomach, to sleepless nights and real depression, exams can sometimes seriously affect the mental health of students.

Here’s how to put your worries aside and embrace the exam period as best you can.

Motivation

The last thing you want to do when the sun is shining, and the weather is glorious, is hunker down and bury yourself in some study books. Surveys among students often show that motivation to get started is one of the biggest problems. It can quickly lead to anxiety and stress; that cloud of dread follows you around, getting bigger and bigger the longer you put off studying.

Chances are, a lot of your friends and classmates will be in the same boat. Creating study groups is a great way to motivate each other, and also a great way of studying. If somebody struggles with one thing, another may have a good solution.

How to study

Maybe studying with others doesn’t work for you, or maybe it just turns into a social gathering with little work getting done. Figure out what works best for you. Not everyone is academically minded, and more hours doesn’t always mean more studying.

(more…)

How to be a successful exam sitter

If you are in the northern hemisphere, the sun has reappeared, flowers are blooming, and everywhere everyone is taking advantage of the beautiful weather. Everyone, of course, except for students across the world who are in the midst of dreaded exam season. Exams are an unpleasant but necessary part of the education system and are something that is unfortunately not suited to every learner. However, there are some tips and habits you can adopt to become a more successful exam sitter.

 

Organize your study space

It is said that a tidy desk is a tidy mind. For some of us this is true, while others thrive on organized chaos. Whatever your optimum space it, have it ready before you begin studying. If that means a clear area with minimal distractions, have a thorough clean up; if it means having all your little gadgets and essential tools spread out just how you like them, make sure you know where everything is.

Work Space

You should also decide where you will be studying. Is there plenty of light? Is it quiet? Or do you prefer light music? Is it comfortable? It is usually best to separate your work space from your resting area – where you watch TV, listen to music, have lunch – so your mind gets used to knowing that when you are there, you need focus.

 

Use visual aids

When most of your studies involve note-taking and written forms of information, it can be a refreshing and much-needed change to create visual aids to help you. Be as creative as you can; create drawings, mind maps, diagrams, flow charts, whatever works for you. Use many different colors and surround your room with your creations. You can even try hanging some posters in the bathroom, so you can passively absorb information while you’re brushing your teeth and getting ready for the day.

Using accurate colors and layouts of information stimulate different areas of the brain, and can enhance your memorization of the main ideas and formulae. The benefits of visual learning are multiple, and you can read more about it here.

(more…)

5 habits and techniques of successful people

Journey into Space

It’s the age of technology, and successful people are the new rock stars. If there’s one thing we can learn from them, it’s the little habits and techniques peppered throughout their day that keep them on top.

 

Have a strong morning routine

Whether you jump out of bed on a morning ready to start the day with smile, or crawl bleary-eyed towards to kitchen seeking out caffeine and hating everything, a morning routine can really make a difference to your day and your life. True, some people are better able to rise early, and some people are more suited to accomplishing more in the early hours, but there are ways that you can gradually build up an effective and efficient pre-work day routine.

Don’t expect to start on day one with a packed morning schedule, but gradually introduce activities and earlier wake up times. Activities like yoga are effective for setting a tone for your day, calming your mind, and waking up the body. Maybe you want to get important but menial tasks out of the way, like a batch check or emails, setting up meetings, or planning out goals for the month. Barack Obama famously makes time for a family breakfast, exercises, and reads the newspaper every day before starting his work day at 9am.

 

Have ‘off’ time

Being successful and accomplishing important tasks doesn’t mean working round the clock. Along with carefully organizing your time, make sure you schedule in some time for yourself. If you think that the likes of Bill Gates and Richard Branson are slaves to their careers, you would be wrong. Most people can only focus well for around 20 minutes, often less, and re-charging your batteries is paramount to thinking clearly and efficiently. Mark Zuckerberg shocked many people when he announced he was taking two months’ paternity leave. Spending time with your new family really isn’t that surprising, and successful people need time off just like everybody else.

(more…)

What’s new in Version 1.15

Our focus with this release is on content analysis and providing better-suggested content.

New partnership with IBM Watson

If you have not already heard, InsightNG has partnered with IBM and their Watson Ecosystem.  This is exciting news for us as we team up with IBM to advance our technology stack and bring more robust, value-creating solutions to the market.

With work already started, we will be enhancing our cognitive computing capabilities over time with the integration of various technologies and services from within the IBM Watson Ecosystem.

We are very proud to be a Business Partner of such a renowned brand.

Content Analysis: we know what it is about

Thanks to our new partnership with IBM, when you add an Element to a Canvas and you’re directed to a website, our intelligence engine can analyze the content and make suggestions based on keywords, concepts, people or organizations found within the text.

(more…)