Economies and businesses need to out-think and outlearn the competition, by embedding learning in every process and empowering people with all forms of digital intelligence. This learning and digital intelligence should focus on the conversations that enable the business to exist, recognising that conversational data spans across all facets of corporate memory in both structured and unstructured forms.
With this kind of reshaped data culture and focus, intelligence harnessed from conversational data through cognitive technologies can help lower costs, lower risk and increase value.
In this article for Cognitive World, I explore organisations moving from seeing people as transaction makers to real relationships with people that generate transactions.
Article on Cognitive World –> Thoughts from the wild: are conversations at the heart of Cognitive Computing adoption?
- The only real way to acquire Wisdom - May 23
- Thoughts from the wild: are conversations at the heart of Cognitive Computing adoption? - May 9
- Conversational Intelligence – how to get better customer outcomes - November 16
- Intelligent machines now have knowledge that we’ll never understand - May 2
- AI viewed at its most practical level – working in partnership with humans - May 2
- Introduction to Cognitive Business and lowering the price of not knowing – Auckland 9th November 2016 - November 1
- 10 tips to prepare your brain for University or College - October 6
- My interview with Stock Market Insights site Seeking Alpha on the future of IBM - October 4
- What kind of learner are you? - August 22
- Is visual thinking just for studying? 4 ways it benefits your life - August 15